You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

roochm Author

Level 1

4 points

What is taking up space?

I am locked out of my MobileMe email due to being over quota. My account was downgraded from 50GB to 5GB without warning and therefore I was not given the opportunity to remove data. However, after the downgrade I went in and remove all photos (7000) even deleting the trashed photos, all data on iCould drive and even removing the recently deleted, removed all emails, even the trash. Yet, I still show over quota and documents show 17GB. What is that and how do i access it? See images: