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Safari shut down

Hi everybody,

Safari 12.1 keeps shutting down unexpectedly about a week. I have followed (and learned a lot) some instructions suggested for similar questions here, but the issue persists. I have MacBook mid-2010. Security update 2019-003 was fine in May. I cleared history and cache; started Mac and Safari in safe mode; I'm using Kaspersky Internet security, did full scan, turned protection off, inactivate Safari extension; I tried Malwarebytes, did scan a few times; checked Internet plug-ins in Library folder; deleted and re-installed Flash Player. I noticed Safari quits every time I click Privacy/Manage Website Data. I managed only to check the box "Block all cookies" now. Also, after I cleared all history, I could start Safari neither from dock or application folder. Somehow I managed to open Safari again through Finder/Help/ Mac Help and a hyperlink. I don't understand what's going on and would appreciate any further advice!

MacBook Pro 15", macOS 10.13

Posted on Jun 30, 2019 8:24 AM

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12 replies

Jul 4, 2019 3:15 AM in response to Eric Root

The test is failed unfortunately. I've also tried to remove Internet plugins from the Library folders guided by https://support.apple.com/en-us/HT203353. There are only these files in one of the folders:

Safari continues shutting down no matter what. Still impossible to clear cookies, it quits directly. When I choose to block cookies in Preferences, it looks like it works. But then I cannot use Google/mail.

If it is relevant, I remember Mac starts very slowly sometimes. You only see the apple logo and a progress bar. Nothing happens, I usually restart. I mean: can my Safari problem be caused by hardware?

Jul 4, 2019 8:00 AM in response to saffr0n

If hardware was the problem, it shouldn't have worked normally in the other user account.


Try this to clear the cookies since blocking them helps. Quit Safari.


In Finder go to Go menu and then Go to Folder.


Copy and paste this ~/Library/Safari/Databases.


Delete the contents of the folder.


Launch Safari again and check if all is ok.


If that doesn’t work, copy and paste this ~/Library/Safari/LocalStorage.


Delete the contents of the folder.


Then go to Safari/History and delete any entries for the related websites.


Test.



Jun 30, 2019 10:22 AM in response to saffr0n

I would uninstall Kapersky. Its tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.


Kapersky Uninstall


Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

Jul 1, 2019 6:31 AM in response to Eric Root

I'm working on it. So far I uninstalled Kaspersky; Safari still crashes though. I used another admin user account and Safari was functioning properly! When I changed to my actual admin account and started Mac in the safe mode, the problem came back. Safari shuts down immediately when I'm going to YouTube, Google translate, a few other websites, and trying to clear cookies Preferences/Manage WebsiteData. I will try to compare Safari preferences in the both admin accounts. Will it make any sense?

Jul 3, 2019 5:55 AM in response to Eric Root

I couldn't see a big difference between the two accounts' preferences so the problem must be somewhere else.

Here's the report. I will appreciate very much any comments, conclusions, guess..

EtreCheck version: 5.3 (5031)

Report generated: 2019-07-03 07:25:37

Download EtreCheck from https://etrecheck.com

Runtime: 4:30

Performance: Good

Sandbox: Enabled

Full drive access: Disabled

Problem: Apps are crashing

Description: 

Safari shuts down unexpectedly.


Major Issues:

    Anything that appears on this list needs immediate attention. 

    No Time Machine backup - Time Machine backup not found.

    Obsolete hardware - This machine may be considered obsolete.

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 

    Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

    Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

    Limited drive access - More information may be available with Full Drive Access.

Hardware Information:

    MacBook Pro (15-inch, Mid 2010) - Obsolete!

    MacBook Pro Model: MacBookPro6,2

    1 2,4 GHz Intel Core i5 (i5) CPU: 2-core

    4 GB RAM - Upgradeable

        BANK 0/DIMM0 - 2 GB DDR3 1067 ok

        BANK 1/DIMM0 - 2 GB DDR3 1067 ok

    Battery: Health = Normal - Cycle count = 583

Video Information:

    Intel HD Graphics - VRAM: 288 MB

        Color LCD 1440 x 900

    NVIDIA GeForce GT 330M - VRAM: 256 MB

Drives:

    disk0 - ST9320325ASG 320.07 GB (Mechanical - 5400 RPM)

    Internal SATA 1.5 Gigabit Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [Core Storage Container] 319.08 GB

            disk1 - Macintosh HD (Journaled HFS+) 318.71 GB (31.38 GB used)

        disk0s3 - Recovery HD [Recovery] 650 MB

Mounted Volumes:

    disk1 - Macintosh HD

        318.71 GB (31.38 GB used - 287.07 GB free)

        Journaled HFS+

        Mount point: /

Network:

    Interface Bluetooth-Modem: Bluetooth DUN

    Interface en0: Ethernet

    Interface fw0: FireWire

    Interface en1: Wi-Fi

        802.11 a/b/g/n

    Interface en2: Bluetooth PAN

System Software:

    macOS High Sierra 10.13.6 (17G7024) 

    Time since boot: Less than an hour

Notifications:

    Notifications not available without Full Drive Access.

Security:

    Gatekeeper: Enabled

    System Integrity Protection: Enabled

System Launch Agents:

    [Not Loaded] 17 Apple tasks

    [Loaded] 178 Apple tasks

    [Running] 99 Apple tasks

System Launch Daemons:

    [Not Loaded] 38 Apple tasks

    [Loaded] 196 Apple tasks

    [Running] 102 Apple tasks

Launch Agents:

    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-03-29)

Launch Daemons:

    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-03-29)

    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-03-29)

    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-05-27)

User Login Items:

    iTunesHelper.app (Apple - installed 2019-04-14)

        (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

    AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-17)

    FlashPlayer-10.6: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-27)

    Flash Player: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-27)

    AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-17)

Audio Plug-ins:

    BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-05-28)

    iSightAudio: 7.7.3 (Apple - installed 2019-05-28)

    AirPlay: 2.0 (Apple - installed 2019-05-28)

    AppleAVBAudio: 683.1 (Apple - installed 2019-05-28)

    BridgeAudioSP: 4.69.2 (Apple - installed 2019-05-28)

    AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-28)

3rd Party Preference Panes:

    Flash Player (installed 2019-05-27)

Jul 3, 2019 6:00 AM in response to saffr0n

Part II (Safari quits at Pastebin).


Time Machine:

    Time Machine Not Configured!

Performance:

    System Load: 1.29 (1 min ago) 1.46 (5 min ago) 1.41 (15 min ago)

    Nominal I/O speed: 2.67 MB/s

    File system: 57.82 seconds

    Write speed: 49 MB/s

    Read speed: 62 MB/s

Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source - Location)

    EtreCheck 482 MB (App Store)

    mdworker (12) 257 MB (Apple)

    AppleSpell 72 MB (Apple)

    Finder 72 MB (Apple)

    Spotlight 60 MB (Apple)

Top Processes Snapshot by Network Use:

    Process Input / Output (Source - Location)

    Other processes 52 KB / 49 KB (?)

    spindump_agent 0 B / 0 B (Apple)

    backgroundtaskmanagementagent 0 B / 0 B (Apple)

    CalNCService 0 B / 0 B (Apple)

    mediaremoteagent 0 B / 0 B (Apple)

Virtual Memory Information:

    Physical RAM: 4 GB

    Free RAM: 258 MB

    Used RAM: 2.14 GB

    Cached files: 1.61 GB

    Available RAM: 1.86 GB

    Swap Used: 0 B

Software Installs (past 30 days):

    Install Date Name (Version)

    2019-06-18 MRTConfigData (1.42)

    2019-06-27 Gatekeeper Configuration Data (170)

    2019-06-27 Malwarebytes for Mac

    2019-06-27 Avinstallationsprogram för Malwarebytes for Mac

    2019-06-27 Adobe Flash Player

    2019-07-01 EtreCheck (5.3)

Diagnostics Information (past 7 days):

    Directory /Library/Logs/DiagnosticReports is not accessible.

    Enable Full Drive Access to see more information.

End of report

Safari shut down

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