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Unauthorized charge

Please please for heavens sake remove that charge for $31.86 for Zoosk! Ive written and called many times. I DidNot authorize this. I canceled account

please remove and return money. I need to buy food


thank you


[Personal Information Edited by Moderator]


Posted on Jun 30, 2019 9:46 AM

Reply
Question marked as Best reply

Posted on Jun 30, 2019 8:07 PM

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.

https://support.apple.com/HT201382


Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges" https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund -->

http://reportaproblem.apple.com


Subscriptions aren't managed through Report A Problem , see: View, change, or cancel your subscriptions https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription, contact:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html


or


Worldwide iTunes support - https://support.apple.com/country-selector/itunes

1 reply
Question marked as Best reply

Jun 30, 2019 8:07 PM in response to Abc_me

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.

https://support.apple.com/HT201382


Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges" https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund -->

http://reportaproblem.apple.com


Subscriptions aren't managed through Report A Problem , see: View, change, or cancel your subscriptions https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription, contact:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html


or


Worldwide iTunes support - https://support.apple.com/country-selector/itunes

Unauthorized charge

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