My iPhone is in perfect condition. No damage, no screen issues. However the screen is unresponsive.
I've done the shutdowns, the resets, even the DFU restore. And still, the issue persists.
What can I do?
iPhone XS, iOS 12
Make an appointment at the genius bar of your local Apple Store. It's still under warranty.
The phone can only be serviced in the country where it was originally sold.
Where did the phone come from?
Dear mcdougme,
Thanks for reaching out to the Apple Support Communities. According to the information that you've provided, it seems that you have already performed a Factory Restore. If the issue persists, I recommend setting up a Genius Bar Reservation at the Apple Store, or the local Apple Authorized Service Provider.
The correct order to click would be:
Hey there! If I live internationally, what would my options be? There aren't any genius bars in my country (Colombia) that I'm aware of.
iPhone XS Max Screen doesn't work even after all troubleshooting.
