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LouCip Author

Level 1

8 points

Face id is not working

my face id stopped working so I decided to set it up again and it is having trouble moving forward after it tells me to put my face in the box and move it

iPhone XS, iOS 12

Posted on Jul 1, 2019 8:54 AM

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Posted on Jul 1, 2019 9:04 AM

This is the support guide about that problem:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If you still can't enroll your face, since your device is still covered by warranty, have it inspected at an Apple Store or AASP:

Apple – Location Selector

Regards

Giulio

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Face id is not working

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