Cant update credit card on ITunes - WHY?

Cannot update credit card on I Tunes to change expired date. This is the sixth time I have typed this question. Alot of aggravation to download ONE BLEEPING SONG.

Windows, Windows 10

Posted on Jul 1, 2019 8:00 PM

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Looking to update credit card on apple account. My credit card expired and is listed under my itunes account. I have one running subscription and I continue to receive an alert saying I can't add a new payment until I verify the existing card on file. When I go to verify the card, I can't update any of the information and since the card is no longer valid, nothing can be verified. I also cannot remove the card because there has to be something on file for the subscription. Any ideas on how to fix this?
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1 reply

sterling r

Community Specialist

Jul 2, 2019 11:57 AM in response to RWeske

Hey RWeske,

I see that you're having issues with your payment method in iTunes. I know this is important when purchasing and I'd be happy to help out.

In this situation, I'd follow the articles below:

If your payment method is declined in the App Store or iTunes Store - Apple Support

If you can't remove your last payment method or use no payment method with your Apple ID - Apple Support

Cheers!

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Cant update credit card on ITunes - WHY?

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