Family sharing (double pay)

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Level 1

4 points

Family sharing (double pay)

Yesterday, my father paid for a family subscription for Apple Music, but I wasn’t given a subscription (I am in family sharing). In hope that the error was technical, I also paid for the family subscription to apple music and the money was deducted from the family account a second time. How can we get a refund?

iPhone 6s Plus, iOS 12

Posted on Jul 1, 2019 9:18 PM

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Answer 1

Top-ranking reply

CalebAwesome7

Level 1

60 points

Jul 1, 2019 9:56 PM in response to Lomberts

Hi Lomberts,

Welcome to the Apple Music Communities, it has come to my attention that you have been experiencing issues with receiving your Apple Music for Families subscription and also issues with payments.

If you're having issues with family sharing

Check the payment went through successfully
Attempt to rejoin the family, the organizer can remove you from the family and add you back
Make sure you're logged in to iCloud and everything is all good under family sharing settings

If you're having an issue with refunds

Contact Apple Support

Go to Apple.com
Click Support
Select your device (If this appears)
Click Subscriptions & Purchases
Click the option that applies to you (In your case, it would most likely be Accidental Purchases)
Select a way to talk to Apple Support

Hope this helps, tell me if you need anymore issues.

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Family sharing (double pay)

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