You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID shows incorrectly

The Apple ID that appears when I try to download an update is incorrect by one letter, thus it appears in greyscale, and I cannot enter my password to complete the updates. How did the ID get changed by one letter, and how can I correct it?

MacBook Pro 13", macOS 10.14

Posted on Jul 2, 2019 9:58 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 2, 2019 10:16 AM

I don't know how you managed to do the original download if that isn't an Apple ID and as far as I know, that can't be changed. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

1 reply
Question marked as Top-ranking reply

Jul 2, 2019 10:16 AM in response to Garyku66

I don't know how you managed to do the original download if that isn't an Apple ID and as far as I know, that can't be changed. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

Apple ID shows incorrectly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.