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KaeCan Author

Level 1

4 points

Apple ID

I am signed in with my Apple ID, but am trying to download updates for apps and when I put in my password at the prompt, I get a message that my Apple ID or password is incorrect. Any suggestions?

iPad, iPadOS 13

Posted on Jul 15, 2020 7:06 PM

Top-ranking reply

Eric Root

Level 10

684,549 points

Posted on Jul 15, 2020 7:21 PM

Did you previously use another Iron the iPad? A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

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Apple ID

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