You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

KaeCan Author

Level 1

4 points

Apple ID

I am signed in with my Apple ID, but am trying to download updates for apps and when I put in my password at the prompt, I get a message that my Apple ID or password is incorrect. Any suggestions?

iPad, iPadOS 13

Posted on Jul 15, 2020 7:06 PM

Top-ranking reply

Eric Root

Level 10

684,675 points

Posted on Jul 15, 2020 7:21 PM

Did you previously use another Iron the iPad? A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

View in context

Apple ID

Similar questions