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Old ID with old email id and unknown password

How can I delete the old id from my device? I have submitted proof of purchase and have my New ID and password but can't add app's because the cloud still shows the old ID and Password when trying to do so.

Posted on Jul 3, 2019 1:15 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2019 6:16 AM

Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


Are you signed into the App Store/iTunes with your new ID? Are you seeing the old ID when trying to do app updates?  A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review



1 reply
Question marked as Top-ranking reply

Jul 3, 2019 6:16 AM in response to ChatyKathy

Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


Are you signed into the App Store/iTunes with your new ID? Are you seeing the old ID when trying to do app updates?  A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review



Old ID with old email id and unknown password

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