Failure to import some photos and videos

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Level 1

8 points

Failure to import some photos and videos

I'm importing photos and videos from my iphone 7 to my 2013 macbook air, running macOS High Sierra 10.13.6. Most of my media is imported to my Photos library with no problem, but there are 300 for which I get the error: "Cannot Import Item This item cannot be added to your Photo library because it may be an unrecognizable file format or the file may not contain valid data."

Some of these items are new, some are old. Most seem to be files saved from Instagram, Snapchat, photo editing apps, or AirDropped to me from someone else's iPhone. I've been encountering this error for months (maybe years? idk) now, but at first it was only a few files that it was failing to import, and now it's 300. Please help.

MacBook Air 13", macOS 10.13

Posted on Jul 4, 2019 6:08 AM

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Answer 1

Best reply

léonie

Level 10

195,031 points

Jul 4, 2019 7:16 AM in response to plshelp-

Try to import using Image Capture instead of Photos. Set Image capture to save the files to a folder on your desktop instead of directly importing to Photos. In Image Capture you can see the filename and the filename extension of the problematic files. Are the filename extensions different for the files that you cannot import?

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Answer 2

plshelp- Author

Level 1

8 points

Jul 4, 2019 8:45 AM in response to léonie

I installed Mojave and everything imported.

Thank you for your response anyways–I didn't know Image Capture existed. <3

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Failure to import some photos and videos

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