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Hi,
After an internet outage for half a day now have a problem with Mail.
I can receive mail, but can't send emails anymore. They sit in the outbox.
Can send emails via iPhone and iPad and webmail just not in Mail.
Thank you
Sharon
MacBook Pro 15", macOS 10.13
Hi Shazzy56,
It sounds like you're having some trouble with sending email, and I want to help.
Check out this article that can take you through some steps to fix this concern:
If you can’t send emails in Mail on Mac - Apple Support
Good luck!
Thanks for using the Apple Support Communities.
Hi Shazzy56,
It sounds like you're having some trouble with sending email, and I want to help.
Check out this article that can take you through some steps to fix this concern:
If you can’t send emails in Mail on Mac - Apple Support
Good luck!
Thanks for using the Apple Support Communities.
Hi,
thank you you for your reply
After following the instructions when I select preferences, server settings, The outgoing mail server account is “BigPond (offline)”. I changed it to the other option “smtp,Telstra.com” but it changes back automatically.
Sharon
Are these your settings?
Bigpond.com (Telstra Mail) IMAP Server imap.telstra.com
IMAP port993IMAP securitySSL / TLSIMAP
usernameYour full email address
IMAP passwordYour Bigpond.com password Bigpond.com (Telstra Mail)
SMTP Serversmtp.telstra.comSMTP port465SMTP securitySSL / TLSSMTP
usernameYour full email address
SMTP passwordYour Bigpond.com password
Does it work if you login to your WebMail using a browser?
Have you changed any passwords lately?
Who is your Mail provider?
Hi, yes it works in webmail, no I haven’t changed my password and I am with Telstra.
Thank you
Thank you for all your help,
I finally got a Telstra tech to help me and Telstra had changed their Port number, so we changed it to 465 and it is working again.
Thank you
Great news, thanks for the report.
Mail not sending MacBook Pro
