I can’t reset my iPhone, it freezes when I press reset
I can’t reset my phone it freezes when I press reset , the same with the App Store it freezes when I press the app...
[Re-Titled by Moderator]
iPhone 7 Plus, iOS 12
Question marked as
Start with this Apple support link-->If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
If the problem persists do standard troubleshooting:
- Update to 12.3.1 if it isn't there already (go to Settings/General/Software update and it will tell you if you are up to date, and offer to update if not)
- Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
- Restore iOS on your phone from a backup-->Restore your iPhone, iPad, or iPod touch from a backup - Apple Support - this can be skipped if you just updated in the first step
- Restore iOS to factory settings-->Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Test after each step, and don't continue if the problem is resolved. If nothing works make a genius bar appointment-->Genius Bar Reservation and Apple Support Options - Apple