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User profile for user: oleksandriegorov
oleksandriegorov Author
User level: Level 1
5 points

Files deletion does not decrease iCloud storage space

Due to my iPhone constantly alerted me about topped 200Gb I went ahead and deleted around 15Gb worth of files and several Gb's of photos and videos. To my surprise iCloud storage count did not move down. Now, almost a week after I deleted that bunch of files, it had not been reflected at storage usage count.

I checked Recently Deleted files and photos - nothing is there.

How to resolve this? Apple support chat does not work for me - throws some weird error with alphanumeric code.

Posted on Jul 5, 2019 12:46 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,573 points

Posted on Jul 5, 2019 1:50 PM

Try going to iCloud.com/iCloud Drive using a computer browser and click on Recently Deleted at the bottom right. If there are files there you do not need, delete them. Then try iCloud.com/Settings and go to Advanced at the bottom left. Access Restore Files. If there are files there you do not need, delete them.

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,573 points

Jul 5, 2019 1:50 PM in response to oleksandriegorov

Try going to iCloud.com/iCloud Drive using a computer browser and click on Recently Deleted at the bottom right. If there are files there you do not need, delete them. Then try iCloud.com/Settings and go to Advanced at the bottom left. Access Restore Files. If there are files there you do not need, delete them.

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Files deletion does not decrease iCloud storage space

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