GoToMyPC does not work on my new Mac Mojave 10.4 computer

Thank you for the response.

I notice you said that when you click the + sign nothing happens as well as that the steps to add the software is grayed out . Did you already click on the lock in the bottom left hand corner of the preferences window to unlock the section? It will remain grayed out unless you click the lock icon and enter your Admin User name and Password.

Here is a screenshot of what I am referencing if it helps. The lock should be open in your case.

Hey there Susan!

If you are having issues with GoToMyPc not allowing you to make any changes (such as clicking on desktop items) this could be because of a variety of issues. In most cases, adding GoToMyPc under the Apple Logo>System preferences>Security & Privacy>Privacy is a good start.

I noticed you said that when you attempted to do this that your "computer does not let me add any software there". Are you getting a specific error when trying to add the software or is it just grayed out when you click on the accessibility option in the sidebar of the privacy window under Security & privacy?

It sounds as though the symptoms described are similar to other Users of this program here. Have you reviewed any of the recommended steps through the website for the developer?

https://support.logmeininc.com/gotomypc/help/why-does-gotomypc-need-permission-on-mac-mojave-1165472721

Have you contacted their support? That is what I would do. I checked their system requirements and the current version is still compatible with OS 10.7 or later, so they may not have updated or be compatible with 10.14 Mojave

https://get.gotomypc.com/how-it-works/faq

virtualofficesusan wrote:

Can I use that software to view my Mac remotely and work on the remote computer like GoToMyPC?

When I travel I always need to access my desktop computer from my laptop.

Yes

That is definitely very interesting!!

To clarify just a bit, when you say that you click the + to add the GTMPC software nothing happens does clicking the + sign just present a blank screen? Or are you saying that when you select the GTMPC software from within Applications it appears as though it loads and then doesn't? Additionally, if you are able to attach a screenshot of that issue it may help a bit. You can do so using Shift+Command+3 on the Mac.

Some people get accustomed to certain programs, no harm in that.

If the issue began after Mojave and the normal fixes do not work the problem is most likely due to compatibility between the application and the new version of macOS. In that instance the developer of that software will need to do something to accommodate for that as it is up to the developer to make those changes.

If TeamViewer is free, and works similarly that sounds like a decent alternative in the meantime!

I only offered the suggestion as a troubleshooting action. If TeamViewer works then the issue may not be related to system settings but something specific to GoToMyPC. Just trying to help. If the OP wants to stick with GoToMyPC that's fine with me. I have no interest in either product. Myself, I would try TeamViewer as a test instead of beating my head against a rock for hours.

virtualofficesusan wrote:

Thanks - I will try Teamviewer and see if that works.

Pretty frustrating as I'm sure I'm not the only one out there that needs to work remotely and who has a Mac Mojave computer. :-)

A lot of people work remotely. Maybe they use different apps.

This may also help!

https://support.apple.com/en-us/HT201710