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GoToMyPC does not work on my new Mac Mojave 10.4 computer

Hi everyone:

Hoping someone can help. I bought a new Mac computer with Mojave 10.4 software on it. And GoToMyPc does not work on my new Mac. When I travel I need to access my desktop rom my Mac laptop. I can log into the computer, but I can only view things. I cannot access anything on the screen.

Hoping someone can help. I've been on the phone for hours with GoToMyPC support and also Apple support and no once can help.

When I try to add GoToMyPc under Security-Privacy and then Accessibility, my computer does not let me add any software there.

Thanks for your help.

Susan

Posted on Jul 7, 2019 12:03 PM

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26 replies

Jul 7, 2019 7:13 PM in response to virtualofficesusan

See if this applies:

Safely open apps on your Mac - Apple Support

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Jul 7, 2019 6:56 PM in response to TheUberPapaya

Here are the screenshots of the steps that GoToMyPC tells you to do. And the steps I have taken. Nothing happens.

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Level 10

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Jul 13, 2019 5:33 PM in response to virtualofficesusan

You may need to select "and identified developers" on this screen.

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Level 10

84,077 points

Jul 7, 2019 12:27 PM in response to virtualofficesusan

Try Teamviewer instead.

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Jul 7, 2019 1:42 PM in response to a brody

+1

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Jul 7, 2019 4:28 PM in response to TheUberDad

I did click the unlock padlock and entered in my password. Have done those steps numerous times, rebooted my computer, etc.

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Jul 7, 2019 5:31 PM in response to virtualofficesusan

Why don't you just try TeamViewer? It is free so there is no reason not to try it.

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Jul 7, 2019 7:01 PM in response to BobTheFisherman

Thanks - I will try Teamviewer and see if that works.

Pretty frustrating as I'm sure I'm not the only one out there that needs to work remotely and who has a Mac Mojave computer. :-)

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Jul 7, 2019 7:59 PM in response to TheUberPapaya

The same accessibility issue happens with TeamViewer when I try to install it

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Jul 7, 2019 9:54 PM in response to BobTheFisherman

I checked thew settings that are shown on the link you posted and I already have those settings set.

Thanks for trying to help.

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Jul 8, 2019 6:19 PM in response to BobTheFisherman

Thanks for the suggestion. Those are the exact settings I have. :-(

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GoToMyPC does not work on my new Mac Mojave 10.4 computer

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