GoToMyPC does not work on my new Mac Mojave 10.4 computer

Hi everyone:

Hoping someone can help. I bought a new Mac computer with Mojave 10.4 software on it. And GoToMyPc does not work on my new Mac. When I travel I need to access my desktop rom my Mac laptop. I can log into the computer, but I can only view things. I cannot access anything on the screen.

Hoping someone can help. I've been on the phone for hours with GoToMyPC support and also Apple support and no once can help.

When I try to add GoToMyPc under Security-Privacy and then Accessibility, my computer does not let me add any software there.

Thanks for your help.

Susan

Posted on Jul 7, 2019 12:03 PM

Top-ranking reply

TheUberDad

Level 1

4 points

Posted on Jul 7, 2019 3:52 PM

Thank you for the response.

I notice you said that when you click the + sign nothing happens as well as that the steps to add the software is grayed out . Did you already click on the lock in the bottom left hand corner of the preferences window to unlock the section? It will remain grayed out unless you click the lock icon and enter your Admin User name and Password.

Here is a screenshot of what I am referencing if it helps. The lock should be open in your case.

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26 replies

Jul 7, 2019 7:04 PM in response to virtualofficesusan

virtualofficesusan wrote:

Thanks - I will try Teamviewer and see if that works.

Pretty frustrating as I'm sure I'm not the only one out there that needs to work remotely and who has a Mac Mojave computer. :-)

A lot of people work remotely. Maybe they use different apps.

Jul 7, 2019 7:07 PM in response to BobTheFisherman

So I just downloaded TeamViewer and it also asks me to go to Security & Privacy, unlock the padlock and go to applicatikons and find the TeamViewer software and click okay to get it added. Same thing. No software is added to access to my Mac.

So it's the same issue and the GoToMyPc software. The steps I described in the screenshots below.

Jul 7, 2019 1:42 PM in response to a brody

Jul 7, 2019 4:28 PM in response to TheUberDad

I did click the unlock padlock and entered in my password. Have done those steps numerous times, rebooted my computer, etc.

Jul 7, 2019 6:56 PM in response to TheUberPapaya

Here are the screenshots of the steps that GoToMyPC tells you to do. And the steps I have taken. Nothing happens.

Jul 7, 2019 7:59 PM in response to TheUberPapaya

The same accessibility issue happens with TeamViewer when I try to install it

Jul 7, 2019 9:54 PM in response to BobTheFisherman

I checked thew settings that are shown on the link you posted and I already have those settings set.

Thanks for trying to help.

Jul 8, 2019 6:19 PM in response to BobTheFisherman

Thanks for the suggestion. Those are the exact settings I have. :-(

babowa

Level 9

78,568 points

Jul 7, 2019 4:34 PM in response to virtualofficesusan

Have you contacted their support? That is what I would do. I checked their system requirements and the current version is still compatible with OS 10.7 or later, so they may not have updated or be compatible with 10.14 Mojave

https://get.gotomypc.com/how-it-works/faq

Jul 7, 2019 7:01 PM in response to BobTheFisherman

Thanks - I will try Teamviewer and see if that works.

Pretty frustrating as I'm sure I'm not the only one out there that needs to work remotely and who has a Mac Mojave computer. :-)

a brody

Level 10

85,314 points

Jul 13, 2019 5:33 PM in response to virtualofficesusan

You may need to select "and identified developers" on this screen.

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GoToMyPC does not work on my new Mac Mojave 10.4 computer