Whatsapp takeover of Facetime

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Level 1

9 points

Whatsapp takeover of Facetime

I have Whatsapp for a relative that is not an I phone user. However, now all of my contacts can only be video called with Whatsapp and I cannot get Facetime to work. The only solution I have found says to hold the video on the contact name and select Facetime - which does not give me an option.

Any advice other than deleting Whatsapp? which prevents me from video calling the non iphone relative?

Is there any way to select Facetime for the contacts that I want to Facetime?

See pic below.

iPhone X, iOS 12

Posted on Jul 7, 2019 1:57 PM

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Answer 1

Top-ranking reply

SravanKrA

Level 10

432,590 points

Jul 8, 2019 1:25 PM in response to rcdc8

This is because FaceTime has been restricted using Screen Time restrictions

Settings > Screen Time > Content & Privacy Restriction > Allowed Apps > FaceTime > [Enable]

Settings > Screen Time > Allowed Apps [Add FaceTime]

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Answer 2

sberman

Level 10

273,234 points

Jul 7, 2019 2:01 PM in response to rcdc8

When you check Settings > FaceTime, is FaceTime “on”?

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Answer 3

sberman

Level 10

273,234 points

Jul 8, 2019 1:04 PM in response to rcdc8

I don’t use WhatsApp.

Checking the WhatsApp website, it appears the app keeps its own address book. Deleting contacts from the WhatsApp address book looks like it should solve this issue.

https://faq.whatsapp.com/en/iphone/28041112/?category=5245236

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Answer 4

rcdc8 Author

Level 1

9 points

Jul 8, 2019 12:21 PM in response to sberman

yes - first thing I checked.

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Answer 5

rcdc8 Author

Level 1

9 points

Jul 8, 2019 4:28 PM in response to sberman

Sorry - not an answer - whatsapp does not have access to my contacts - when I followed your advice - Whattsapp -asked me to 'allow access to contacts'.

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