Can’t call using facetime

I want to make video calls using FaceTime and I can´t.

iPad Pro, iOS 12

Posted on Jul 7, 2019 9:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 8, 2019 6:28 AM

What happens when you try? Error message(s)? More information would help.


Messages - If you get an error when trying to activate iMessage or FaceTime


FaceTime Troubleshooting


FaceTime Troubleshooting (2)


 FaceTime Troubleshooting (3) 


 FaceTime Troubleshooting (4)


 FaceTime Troubleshooting (5)   


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

3 replies
Question marked as Top-ranking reply

Jul 8, 2019 6:28 AM in response to Bentola

What happens when you try? Error message(s)? More information would help.


Messages - If you get an error when trying to activate iMessage or FaceTime


FaceTime Troubleshooting


FaceTime Troubleshooting (2)


 FaceTime Troubleshooting (3) 


 FaceTime Troubleshooting (4)


 FaceTime Troubleshooting (5)   


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

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Can’t call using facetime

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