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9sankaituah Author

Level 1

4 points

Activation lock

I bought an iPhone not knowing that it is lock, am currently it the activation screen.

[Personal Information Edited by Moderator]

Posted on Jul 8, 2019 2:14 AM

Top-ranking reply

Roger Wilmut1

Level 10

131,332 points

Posted on Jul 8, 2019 2:40 AM

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

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Activation lock

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