I have been trying to switch my AppleID contact to my icloud address and I am unable to do so. Therefore, I am unable to use Imessage or FaceTime applications. I AM able to receive Network/Contact SMS texts. Applications that require data/WiFi connection e.g. WhatsApp, Instagram, Facebook also WORKS FINE. I have attached an image of the Error message that arises when the switch is attempted. Please Help. :(
iPhone 8 Plus, iOS 12
The other thing you can try if you want is to contact Apple ID Support to have them make sure your Apple ID isn't blocked from using Messages. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
The other thing you can try if you want is to contact Apple ID Support to have them make sure your Apple ID isn't blocked from using Messages. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
I used a different wifi network (even my cellular data) and after a few hours I would get the error that states "activation unsuccessful, turn on iMessage to try again". HOWEVER!! I was able to add AppleID as a contact but gets stuck in the loading phase. I have attached a picture of this....
tried the reset and still no luck...only thing left to try is a factory reset, which I was trying to avoid :(
Thank you so much for your help. Will let you know if anything changes. :)
You are welcome.
Did you try the reset device? If you want, you can try a factory reset.
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup
IMessage Activation Unsuccessful
