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Hi,
The carrier insists that wi-fi calling is available on their network, but I cannot find the option on the phone.
iPhone XS 12.3.1
I have reset the phone, switched off and on again, updated carrier settings and even meditated for 2 hours.
Does anyone have a hint to this mystery?
iPhone XS
You're welcome. As I checked Apple's Support document regarding supported carriers, Wireless carrier support and features for iPhone in Africa - Apple Support I only find one carrier close to what you show, a Telekom listed in Kenya. Seems they are also listed as the ones that provide support for the device, not Apple. I'm not sure if that is the carrier you are referring to.
But as indicated earlier, if the option does not appear on the phone, then the option is not active in the carrier file, and will not appear unless the carrier has it active. Good luck with them.
You're welcome. As I checked Apple's Support document regarding supported carriers, Wireless carrier support and features for iPhone in Africa - Apple Support I only find one carrier close to what you show, a Telekom listed in Kenya. Seems they are also listed as the ones that provide support for the device, not Apple. I'm not sure if that is the carrier you are referring to.
But as indicated earlier, if the option does not appear on the phone, then the option is not active in the carrier file, and will not appear unless the carrier has it active. Good luck with them.
If the carrier supports wi-fi calling and you cannot see it in Settings, then you need to check with them to ensure you have the latest version of their Carrier file. You would go to Settings>General>About>Carrier, and tell them what version you have, and ask if it is the latest. The Carrier file is what determines what settings for the carrier are available on the iPhone. The carrier controls that content.
My carrier is TelkomSA with setting number 36.0
I have called them and it is obvious that their screenshots on their troubleshooting script list do not match my iphone's screen settings. They are therefore not able to help me and asked that I log a call with Apple as they consider this a telephone fault.
As I mentioned earlier, the carrier is the one that controls the availability of these features. Did you ask them if that is the correct carrier file? Also, I cannot find TelkomSA as a supported iPhone carrier in Apple's support. Where are you located? Ask them directly if they support wi-fi calling on the iPhone.
It makes sense to me that the carrier settings are the issue here.
I am based in South Africa currently. The call centre was not able to verify their carrier file settings and were loathe to create an escalation ticket. They have confirmed though that wi-fi calling is supported on their network and for the iPhone XS. They could not assist as their support script did not match my settings on the screen. I finally got them to log an escalation so I can be emailed, allowing me to attach screenshots of my phone's settings. This will get interesting... thanks for your help thus far...
Feedback is that the iPhone XS is not supported for wi-fi calling on the Telkom network in South Africa. Only Vodafone supports the XS.
I got hold of a particular support agent that revealed this apparent fact..
Many thanks..
What is your carrier?
A phone has nothing to do with this.
These settings are configured by a carrier, not Apple.
Try to replace your SIM card with a new one.
You're welcome. Glad you were able to get your answer.
Wi-fi Calling option not showing
