You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't add e mail account to Mail

When I try to add an e mail account to Mail I go through adding my name, may e mail address and password, I get to the section where you have to add which apps you want to use Mail, Note, etc. I click Done, then Next, then nothing happens. I have looed at other suggestions about freeing up space on my drive buy as there is over 100gb free, I don't imagine this is the problem. Any suggestions?

MacBook Air 13", macOS 10.14

Posted on Jul 9, 2019 1:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 9, 2019 10:06 PM

Solved this problem by:

  1. Log out of iCloud

2. Finder, Go, "option key" (this shows the "Library" folder), Keychains folder in Library

3.  Inside the Keychains folder there are at least two files that conflict with one another.  I deleted them all.

4.  Restart the computer,  log into your original account, go to Internet Accounts and try to add the problem email or exchange account.  In my case, Success!

5.Log into iCloud

3 replies
Question marked as Top-ranking reply

Jul 9, 2019 10:06 PM in response to IanCDF

Solved this problem by:

  1. Log out of iCloud

2. Finder, Go, "option key" (this shows the "Library" folder), Keychains folder in Library

3.  Inside the Keychains folder there are at least two files that conflict with one another.  I deleted them all.

4.  Restart the computer,  log into your original account, go to Internet Accounts and try to add the problem email or exchange account.  In my case, Success!

5.Log into iCloud

Can't add e mail account to Mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.