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Hello!
my child managed to disable my iPhone, and it now asks me to Connect to iTunes.
Problem: on connecting phone to Mac via USB, nothing happens.
On doing to Devices > the sync option is greyed out.
what should we do next?
iPhone 6s Plus, iOS 12
Does iTunes see your phone? If not, try the suggestions in here.
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Does iTunes see your phone? If not, try the suggestions in here.
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
phone disabled, cannot sync to iTunes
