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Level 1

4 points

phone disabled, cannot sync to iTunes

Hello!

my child managed to disable my iPhone, and it now asks me to Connect to iTunes.

Problem: on connecting phone to Mac via USB, nothing happens.

On doing to Devices > the sync option is greyed out.

what should we do next?

iPhone 6s Plus, iOS 12

Posted on Jul 9, 2019 7:09 AM

Top-ranking reply

Level 10

166,681 points

Posted on Jul 9, 2019 7:16 AM

Does iTunes see your phone? If not, try the suggestions in here.

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