iPhone won't update to 12.3.1 via iTunes

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Level 1

8 points

iPhone won't update to 12.3.1 via iTunes

My phone (6s) has a pending update to 12.3.1, but there isn't enough storage available to install. I've read that using iTunes can get around this, but when attempting to update via iTunes, i still get an error message indicating more free space is needed. I thought deleting the downloaded update would free up space, but I don't see it in the storage list. Couple questions:

How do I delete the downloaded update
How can I complete the update via iTunes

Thanks in advance for any assistance.

iPhone 6s, iOS 12

Posted on Jul 9, 2019 9:35 AM

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Answer 1

Jul 9, 2019 9:44 AM in response to steelers0118

Get help with over-the-air iOS updates

You might be unable to update your iPhone, iPad, or iPod touch wirelessly — or over the air — for one of these reasons.

Not enough available storage space on your device
Downloading the update takes a long time
Unable to reach the update server
The update doesn't complete

Go to Settings > General > [Device name] Storage. Find the iOS update in the list of apps. Tap the iOS update, then tap DeleteUpdate. Go to Settings > General > Software Update and download the latest iOS update.

Get help with over-the-air iOS updates - Apple Support

https://support.apple.com/en-us/HT201435

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Answer 2

Demo

Level 10

166,633 points

Jul 9, 2019 9:44 AM in response to steelers0118

I think you need to delete some more content or you will have more problems down the road than just updating the phone. On your phone, did you look in Settings>General>iPhone Storage to see if there is some content that you can delete. You might want to consider freeing up space by importing photos to your computer and delete them off the phone.

The downloaded iOS software would be where you see the list of apps that I described above. Settings>General>iPhone Storage. You may have to swipe to look for it. However, you will only see the downloaded software in the settings, if it downloaded over the air, not from iTunes.

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Answer 3

steelers0118 Author

Level 1

8 points

Jul 9, 2019 10:04 AM in response to Demo

I have removed content many times, and I don't really keep a ton of content on my phone. In fact, I'm wondering why I'm always running out space, because when I look at the storage graph in iPhone Storage, over half of it is the 'Other' category. Apps, Messages, and Photos only takes up less than half of the 16GB. There doesn't seem to be a way to shrink the 'Other' size.

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Answer 4

steelers0118 Author

Level 1

8 points

Jul 9, 2019 10:00 AM in response to SravanKrA

The iOS Update doesn't show up in that list of apps. Not sure why, I know I've seen it somewhere before and have deleted it, but this time around I cannot find it.

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Answer 5

Demo

Level 10

166,633 points

Jul 9, 2019 10:31 AM in response to steelers0118

Can you sync the phone? Sometimes syncing gets rid of the loaded “other”.

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iPhone won't update to 12.3.1 via iTunes

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