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appleid disabled and unable to contact Apple

I need help! I am unable to download updates from the App store or from iTunes getting a message stating that my account has been disabled. When I go into the iTunes account page there is a message stating that my payment method cannot be authorised. Update your Payment Information. I see no issue with my default payment method as it has been used recently but trying to add another card I get a message stating that the apple id has been disabled.


My account is in the UK but I am presently in China. I have tried contacting apple support but I cannot call the UK 0800 number from here and the local Apple support is no good.


How can I contact Apple and find out what is going on????

Posted on Jul 10, 2019 1:03 AM

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Question marked as Top-ranking reply

Posted on Jul 10, 2019 6:47 AM

See if you can contact iTunes Support using the form below.


iTunes Support

2 replies

appleid disabled and unable to contact Apple

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