appleid disabled and unable to contact Apple

I need help! I am unable to download updates from the App store or from iTunes getting a message stating that my account has been disabled. When I go into the iTunes account page there is a message stating that my payment method cannot be authorised. Update your Payment Information. I see no issue with my default payment method as it has been used recently but trying to add another card I get a message stating that the apple id has been disabled.


My account is in the UK but I am presently in China. I have tried contacting apple support but I cannot call the UK 0800 number from here and the local Apple support is no good.


How can I contact Apple and find out what is going on????

Posted on Jul 10, 2019 1:03 AM

Reply
2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

appleid disabled and unable to contact Apple

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.