my iphone xs max temperature rises

My iphone xs max gets hot during the internet connection through LTE and 3G

At the bottom of the rear cameras, the temperature rises quickly while using LTE

and I have to remove the protective cover and turn off the phone until it cools down and then turn it on again.

Meanwhile, My phone is part number of China and dual sim . ios version is 12.3.1 and I reset the network setting , but the problem did not resolve

please help me ? what should i do ? hardware failure is ? or software ?


iPhone XS Max, iOS 12

Posted on Jul 10, 2019 2:15 PM

Reply
8 replies

Jul 13, 2019 7:37 PM in response to msgoldasteh

Then it is probably normal. Do you have a case on the iPhone? If so, try taking it off and see if the phone heats up when doing the things you speak about, especially the web page. If you are using cellular data with a weaker signal and loading medium to large websites, with a great deal of images, etc., then it is probable the phone will heat as well.


If you are still concerned, then make a Genius Bar appointment at the nearest Apple Store to have the phone examined by Apple. It would help if you can duplicate the behavior when you go to see them.

Jul 10, 2019 2:32 PM in response to msgoldasteh

What are you doing when you are connected to cellular data? How strong is the signal for cellular? The area you describe is where the processor is located, and if the phone has a weak signal and you are using the internet for video, games, anything that requires a great deal of processing power and graphics, the phone will get warm. Hot, is subjective, and everyone can describe that differently. Does the phone automatically turn off and display an overheated message?

Jul 14, 2019 10:35 AM in response to msgoldasteh

I'm sorry you are having a problem, but I don't believe there is a problem with the phone. It just happens to be what happens when you are dealing with lower signal and extra work on the phone. With a computer, there is a fan to help cool it, but with the iPhone, the case acts as the heat sync to dissipate the heat. Try using wi-fi as often as you can, and limit the amount of time you use the phone once it starts to appear to be hotter than normal. Good luck, and I understand your plight. Someday.

Jul 14, 2019 9:08 AM in response to ChrisJ4203

my iPhone has a protective case 

When the protective case is removed, the temperature rises, but not the previous one

Definitely a protective case is very effective in Non-conditioning of heat .....and temperature rises.......

Unfortunately, in my country, Iran

Access to Apple service centers is not possible because we are under Sanctions

We, the Iranian people, pay the price of the bellicosity and domineering of our leaders(God's curse on them)

while our people are peaceful and do not seek hostility to any country. 

we love usa and usa people but we got stuck in the wrong time and place......

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my iphone xs max temperature rises

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