You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Second hand iphone

Hey, i have a friend that bought a second hand iphone 10 xr and the original owner did not erase it from his account

we checked with the IMEI number that the device was not reported stolen or missing

we cannot reach the original owner, is there a way to unlock the phone?

iPhone XR

Posted on Jul 11, 2019 1:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2019 2:26 AM

Only the person whose account it's locked to can potentially help him/her, nobody on else (including Apple) can remove it from their account

1 reply

Second hand iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.