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Refund Problems

Has anyone ever had the issue where they download an app, seven day free trial but you still have to agree to some sort of regular monthly payment after that and Apple charges you a day before the trial ends and changes you the most expensive package when you picked the cheapest one. The only way the app would even open is if I agreed to pay for a free trial in the first place and I have no use for it ever. If anyone has any advice at all it would be GREATLY APPRECIATEd!

Posted on Jul 11, 2019 7:23 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2019 2:08 AM

Cancel the subscription.

Purchasing and managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098


Use this form to explain your issue and request your refund.

Apple/iTunes Support form -

https://www.apple.com/emea/support/itunes/contact.html


ASC - Late 2012 Mac mini, macOS 10.14.5; Watch, series 3 cellular, watchOS 5.2.1; iPad Air 2 & iPhone 8+, iOS 12.3.2; TV 4th Gen, tvOS 12.3;  HomePods, audioOS 12.3 and Airport Express w/ Airplay 2

3 replies
Question marked as Top-ranking reply

Jul 12, 2019 2:08 AM in response to Nataliesycz

Cancel the subscription.

Purchasing and managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098


Use this form to explain your issue and request your refund.

Apple/iTunes Support form -

https://www.apple.com/emea/support/itunes/contact.html


ASC - Late 2012 Mac mini, macOS 10.14.5; Watch, series 3 cellular, watchOS 5.2.1; iPad Air 2 & iPhone 8+, iOS 12.3.2; TV 4th Gen, tvOS 12.3;  HomePods, audioOS 12.3 and Airport Express w/ Airplay 2

Jul 14, 2019 5:10 AM in response to Dah•veed

Hi Dah-veed. Thank you for taking the time to respond back to my issue with some options for me. However, I did fill out the form explaining the situation and still have not heard anything back. I know these things probably take time but I just wanted to clarify it was received and I don’t need to fill out another one or anything like that. Thanks again for your help!!

Refund Problems

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