iTunes
Why can’t I purchase anything more on my game
iPhone X, iOS 12
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This is also user-to-user support. You need to speak with iTunes for account issue.
But you can also try:
iTunes Support: https://www.apple.com/emea/support/itunes/contact.html or https://support.apple.com/country-selector/itunes.
Unfamiliar Charge: https://support.apple.com/en-us/HT201382.
Report a problem/request a refund: https://support.apple.com/en-us/HT204084.
Subscriptions: https://support.apple.com/en-us/HT202039.
Update Payment Information: https://support.apple.com/en-us/HT201266