Hello,
It is now more than 6 months I am not able to change my iphone security questions.
I feel a bit disappointed as it has taken so long and I am not able to get help from apple. My iphone has important information that I don't want to loose. I went to apple shop here in Kigali but they could not be helpful, they told me that I can only get support from South Africa. I left dissapointed.
So how can I be helped to change my security question? Or I dump my iphone?
iPhone 6
To reset questions - use a web browser ,
Go to iforgot.apple.com and enter your Apple ID address and click on continue .
Check the box of I need to reset my security questions and click on continue .
Enter the Apple ID password and click on continue .
Check the box of answer your current security questions and click on continue .
A single question will be written in the field , enter the answer for it in the next field .
If you click on drop down arrow in the field you will view all the questions when the Apple ID was created , it’s your choice select any one of them and answer for that question .
And click on continue .
A pop up window will appear click on drop down arrow in each field , select the desired question and type the answer in the next field , apply the same procedure for rest of fields and click on continue the security questions are changed .
Take a screen shot of questions and answers and save them in notes or can write down in a diary for your records .
See this article also https://support.apple.com/en-in/HT201363
To reset questions - use a web browser ,
Go to iforgot.apple.com and enter your Apple ID address and click on continue .
Check the box of I need to reset my security questions and click on continue .
Enter the Apple ID password and click on continue .
Check the box of answer your current security questions and click on continue .
A single question will be written in the field , enter the answer for it in the next field .
If you click on drop down arrow in the field you will view all the questions when the Apple ID was created , it’s your choice select any one of them and answer for that question .
And click on continue .
A pop up window will appear click on drop down arrow in each field , select the desired question and type the answer in the next field , apply the same procedure for rest of fields and click on continue the security questions are changed .
Take a screen shot of questions and answers and save them in notes or can write down in a diary for your records .
See this article also https://support.apple.com/en-in/HT201363
Contact Apple support using this link: Contact Apple for help with Apple ID account security - Apple Support
Regards
Giulio
THis has not been helpful at all.
I visited and find myself nowhere, each link I click dont work.
security question
