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There went a payment off on my account from an iTunes account from Johannesburg and I don’t know how the people got my details. How am I going to get my money back or stop them?
[Re-Titled by Moderator]
iPhone X, iOS 12
Are you sure the payment was actually taken, as opposed to getting an email telling you the purchasse had been made? - such emails are scams and shouldn't be responded to (in particular never follow any links in such an email).
If you have checked with your card issuer and the list of purchases in iTunes and there actually was a fraudulent purchase, change your password (log out of iCloud and iTunes before doing so then log back in once it's changed). Then contact Support:
iTunes Store - Contact Us - Official Apple Support
Contact iTunes Support - iTunes Store - Contact Us - Official Apple Support
The money has definitely gone off on my bank account and I’ve already changed my passwords and signed back in on my iTunes and iCloud. All I want to know is will there be a way to get the money back?
A payment went off from an iTunes account
