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Reporting problems with recordings to Apple?

Here's the question: Is this an Apple problem or a music label problem--and how does one go about reporting such things?


Here's the problem: I decided to play (via Apple Music) the Hair movie soundtrack to my 16-year-old nieces and nephews. They had never heard of it, strange. It's the newer recording, remastered, you can really hear the bass on this version. We get all the way to the end and the last song, Flesh Fantasies, seems to be the un-remastered version. Sounds dull and the bass is hard to hear compared to the remastered. Big, big difference in sound.


Weirdly, the "sample" Apple provides if you go to the iTunes store is the remastered version. Just the full-length track seems off. Amazon's is fine, sound's great.


Sort of a bummer. I run into odd little issues like this once in a while but have no idea how to report them. Is there a way?


--Darin


iPhone 6s

Posted on Jul 12, 2019 10:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2019 10:58 AM

Yes it is possible. Match may have determined that it cannot match the old version and did an upload instead. Why not delete the old version (put it on the desktop or a safe place, just in case) and start using to the Apple Music version.


To your first question, report the problem to Customer Service:

https://support.apple.com/contact



2 replies
Question marked as Top-ranking reply

Jul 12, 2019 10:58 AM in response to Darin Boville

Yes it is possible. Match may have determined that it cannot match the old version and did an upload instead. Why not delete the old version (put it on the desktop or a safe place, just in case) and start using to the Apple Music version.


To your first question, report the problem to Customer Service:

https://support.apple.com/contact



Reporting problems with recordings to Apple?

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