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airpods settings not showing

Hi guys, it seems like I’m having a problem with my new airpods. I can’t see the option to customize the tap or even renaming my airpod. It only shows two option the disconnect and forget device. I tried to reset it and pair again but still facing the same problem. Hope u guys can help

Posted on Jul 13, 2019 4:34 PM

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Question marked as Best answer

Hi yiel,


Sounds like you've covered a good bit of the troubleshooting steps which normally resolve this issue. Have you tried pairing your AirPods with another iOS device? By pairing them with another iOS device you'll be able to see if the settings appear like shown in this article: Adjust the settings of your AirPods.


If the settings appear on the other iOS device, then you'll know that the issue is isolated to the iOS On your iPhone. This can be resolved by reinstalling the iOS. Before any reinstall, be sure that you have a current backup of your iPhone data. Having a backup of your data is like having an insurance policy, you don’t plan on using it, but it’s great to have if you need it. These are the steps to follow to create a backup if you haven't already done so: How to back up your iPhone, iPad, and iPod touch.


Once you have the backup, follow the steps from this article: If you can't update or restore your iPhone, iPad, or iPod touch. Be sure when you reach step 4 you select Update. By selecting Update iTunes will try to reinstall the iOS without erasing your data.


If you set up your AirPods with another device, and the settings still do not appear, Contact Apple Support.


Cheers

Posted on Jul 15, 2019 12:06 PM

1 reply
3 replies

Jul 14, 2019 12:31 PM in response to yiel

Hello yiel, 


Thanks for reaching out to the Apple Support Communities. I can see from your message that you’re unable to see the AirPods settings. You’ve done a great job thinking to reset them and try pairing them to your iPhone again. Have you tried restarting the iPhone since the issue began? If you have not,follow the steps in this article for your iPhone model: Restart your iPhone, iPad, or iPod touch


If you’ve tried restarting the iPhone, be sure to check for any iOS updates to the iPhone. You can check by going to Settings > General > Software Update.


Enjoy the day!

Question marked as Best answer

Jul 15, 2019 12:06 PM in response to yiel

Hi yiel,


Sounds like you've covered a good bit of the troubleshooting steps which normally resolve this issue. Have you tried pairing your AirPods with another iOS device? By pairing them with another iOS device you'll be able to see if the settings appear like shown in this article: Adjust the settings of your AirPods.


If the settings appear on the other iOS device, then you'll know that the issue is isolated to the iOS On your iPhone. This can be resolved by reinstalling the iOS. Before any reinstall, be sure that you have a current backup of your iPhone data. Having a backup of your data is like having an insurance policy, you don’t plan on using it, but it’s great to have if you need it. These are the steps to follow to create a backup if you haven't already done so: How to back up your iPhone, iPad, and iPod touch.


Once you have the backup, follow the steps from this article: If you can't update or restore your iPhone, iPad, or iPod touch. Be sure when you reach step 4 you select Update. By selecting Update iTunes will try to reinstall the iOS without erasing your data.


If you set up your AirPods with another device, and the settings still do not appear, Contact Apple Support.


Cheers

airpods settings not showing

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