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tiegan160 Author

Level 1

8 points

Unable to restore my iPhone 5c

Need to use old phone whilst the other is being repaired. Tried to restore and update but it continues to fail.

Any idea why or more importantly how to fix it?

Posted on Jul 14, 2019 11:37 AM

Best reply

Lyssa

Level 8

41,357 points

Posted on Jul 15, 2019 4:48 PM

See here: https://support.apple.com/en-us/HT201263

And here: https://support.apple.com/en-us/HT201444

I suspect it's a hardware issue with the phone; you may want to make an appointment with an Apple store for more help.

~Lyssa

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Best reply

Lyssa

Level 8

41,357 points

Jul 15, 2019 4:48 PM in response to tiegan160

See here: https://support.apple.com/en-us/HT201263

And here: https://support.apple.com/en-us/HT201444

I suspect it's a hardware issue with the phone; you may want to make an appointment with an Apple store for more help.

~Lyssa

Lyssa

Level 8

41,357 points

Jul 14, 2019 11:37 AM in response to tiegan160

Explain more. Are you seeing an error message?

~Lyssa

tiegan160 Author

Level 1

8 points

Jul 14, 2019 11:42 AM in response to Lyssa

Yes. It says: the iPhone (iPhone), could not be restored.

Lyssa

Level 8

41,357 points

Jul 14, 2019 6:55 PM in response to tiegan160

Are there any numbers included with the error?

~Lyssa

tiegan160 Author

Level 1

8 points

Jul 15, 2019 2:59 AM in response to Lyssa

No there’s no error code

Unable to restore my iPhone 5c