Poor bluetooth audio connection to any wireless device

When I connect my MacBook Air to any wireless device, no matter if it is a speaker, AirPods or my BeatsSolo3, the audio is unbearable. The sound has a poor quality and I can hear cracking. I tried restarting my Mac, but it won't help.

MacBook Air 11", macOS 10.14

Posted on Jul 15, 2019 7:09 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2019 1:11 PM

Is the Macbook Air always in the same physical location? If so, then it could be an adjacent device that is throwing out 2.4GHz interference. This could be a poorly shielded USB3 device, hub or cable. Or a WiFi base station.


You could try Safe mode, to see if there is software interfering

<http://support.apple.com/kb/ht1564>


What happens if you turn off your Macbook Air's WiFi? WiFi and Bluetooth often share the same antenna's in a Mac. This is an experiment, NOT a solution.


Have you tried any of these devices with a different Bluetooth source, such as your iPhone, iPad, etc... Do they behave the same? Do they behave the same if you put your iPhone next to your Macbook Air?


1 reply
Question marked as Top-ranking reply

Jul 15, 2019 1:11 PM in response to bibiana210

Is the Macbook Air always in the same physical location? If so, then it could be an adjacent device that is throwing out 2.4GHz interference. This could be a poorly shielded USB3 device, hub or cable. Or a WiFi base station.


You could try Safe mode, to see if there is software interfering

<http://support.apple.com/kb/ht1564>


What happens if you turn off your Macbook Air's WiFi? WiFi and Bluetooth often share the same antenna's in a Mac. This is an experiment, NOT a solution.


Have you tried any of these devices with a different Bluetooth source, such as your iPhone, iPad, etc... Do they behave the same? Do they behave the same if you put your iPhone next to your Macbook Air?


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Poor bluetooth audio connection to any wireless device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.