I have an older small iPad that is over 5 years old. I haven’t used it in a while I entered my passcode and it sent me directly to “Activation Help”. It says to enter my iCloud username and password which I entered what I thought it to be but that did not work. What should I do?
If you can't remember your id : If you forgot your Apple ID - Apple Support
Or, and if you were the original purchaser of the iPad (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it
But to be clear I am the first and only owner of the iPad. I just haven’t used it and can’t remember very much about initial set up other than my passcode.
I should say haven’t used it very much.
Why didn't it work, what happened ? Is the iPad locked to the account, does it show in the Find iPhone section of it on http://www.icloud.com ?
The iPad evidently was set up under a different iCloud account than my iPhone. No it does not show up.
Activation Help for iPad
