Call related

If the microphones on your iPhone, iPad, and iPod touch aren't working

If the sound is unclear during phone calls or FaceTime calls, or if Siri is unable to detect your voice, learn what to do.

With your iOS device, you might experience one of these issues when you make a call, use FaceTime or Siri, or play recorded audio:

• People can't hear you during a phone or FaceTime call.
• You sound unclear to others during a phone or FaceTime call.
• Siri says, "I didn't get that" or doesn't hear your request or hears only part of it.
• When playing back recorded audio, the sound you hear is unclear, or you don’t hear sound. 
• You're unable to change audio sources during a call.

Test the microphones on your device

To find out if there’s an issue with the microphone on your device—and not your cellular connection or the app that you're using—test each microphone. Microphone location can vary by device. You can use your product's technical specifications to find the microphones.

When you test your microphones, make sure that your iOS device isn't connected to a wired or wireless headset.

iPhone

There is more than one microphone on your iPhone.

To test the primary microphone on the bottom of your iPhone, open Voice Memos and tap the record icon. Then speak into the microphone and tap the play icon to play back the recording. You should be able to hear your voice clearly.

To test the front microphone, open the Camera app and record a video using the front camera. To test the rear microphone, open the Camera app and record a video using the back camera. When you play back the video you should hear your voice clearly.

If your voice sounds faint when you’re on a phone call, make sure that your rear microphone isn’t blocked or covered.

If Siri can't hear you, make sure that the receiver and front microphone on top of your iPhone aren't covered or dirty.

iPad

To test the microphone on your iPad, make sure that nothing is covering the microphone, and then open Voice Memos and tap the record icon. Speak into the microphone, and then tap the play icon to play back the recording. You should be able to hear your voice clearly. Learn where the microphones are located on your iPad.

iPod touch

To test the microphone on your iPod touch, open Voice Memos. Tap the record icon, speak into the microphone, then tap the play icon to play back the recording. You should be able to hear your voice clearly.

Get help

If you still have issues after testing the microphone on your device, try these steps:

1. Unplug any accessories and disconnect any Bluetooth headsets.
2. Avoid blocking the microphone with your fingers or case while holding the device or recording video.
3. Remove screen protectors, films, or cases that cover the microphone or iPhone receiver.
4. Clear any debris from the microphones or iPhone receiver.
5. Restart your device.
6. Make sure you have the latest version of iOS.

If you've tried these steps and people still can't hear you on phone or FaceTime calls or Siri doesn’t hear your requests, contact Apple Support.

FaceTime is not available in all countries or regions.

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone

If you can't hear a person's voice clearly, hear crackling, static, or have issues with sound quality while you're on a call or listening to voicemail on your iPhone, learn what to do.

iPhone Volume and Receiver

Turn up the volume

While you're on a call, adjust the volume with the volume buttons. Make sure that you can see the volume indicator on the screen when you press the volume buttons.

Check the connections

If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.

1. Make sure that you don't have anything plugged into the headphone jack or the dock connector.
2. Go to Settings > Bluetooth and turn off Bluetooth.

Clear the receiver

The iPhone receiver won't work properly if it's blocked or dirty.

Follow these steps, testing after each:

• Make sure nothing is blocking the receiver, such as a case or screen protector.
• If you have a new iPhone, remove the plastic film on the front and back of the device.
• Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
• While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.

Restart and update

1. Restart your iPhone and test again.
2. If there's still no sound or poor sound quality, update your iPhone to the latest version of iOS.

Get more help

If you tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.

Learn what to do if your microphone isn’t working or people can’t hear you while you’re on a call.

If you can't hear a person on a call or voicemail or if the sound isn't ...

https://support.apple.com/en-us/HT203800