My iPod 6th generation has lines on the screen that go on and off and the screen freezes sometimes

My iPod 6th generation has lines on the screen that go on and off and the screen freezes sometimes and I have had it for about 5 years and if you turn it off they go away and turn it back on but then they come back and have to keep turning it off and on and freezes when the lines appear sometimes HELP ME NOW PLEASEEEEEEE IM CRYING

iPod, iOS 12

Posted on Jul 15, 2019 6:43 PM

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Question marked as Top-ranking reply

Posted on Jul 16, 2019 12:20 PM

Hi ytzel,


It looks like you're having trouble with the screen for your iPod, and I want to help.


With the issue you're describing and showing, it appears there is an issue with your display hardware.


I recommend visiting the nearest Apple Store or Apple Authorized Service Provider, or contacting Apple Support, to seek service:

Apple - Find Locations - Location Selector

Contact - Official Apple Support


Good luck!


Thanks for using the Apple Support Communities.

1 reply
Question marked as Top-ranking reply

Jul 16, 2019 12:20 PM in response to ytzel

Hi ytzel,


It looks like you're having trouble with the screen for your iPod, and I want to help.


With the issue you're describing and showing, it appears there is an issue with your display hardware.


I recommend visiting the nearest Apple Store or Apple Authorized Service Provider, or contacting Apple Support, to seek service:

Apple - Find Locations - Location Selector

Contact - Official Apple Support


Good luck!


Thanks for using the Apple Support Communities.

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My iPod 6th generation has lines on the screen that go on and off and the screen freezes sometimes

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