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edgardo193 Author

Level 1

4 points

Account Disabled

Hi, I can not download apps, I received a message “the account is disabled”. And The information of the credit card is valid. Can you please help me?

iPhone XR, iOS 12

Posted on Jul 16, 2019 3:21 PM

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Top-ranking reply

Level 10

104,785 points

Posted on Jul 16, 2019 3:24 PM

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

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Top-ranking reply

Level 10

104,785 points

Jul 16, 2019 3:24 PM in response to edgardo193

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

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Account Disabled

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