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Level 1

4 points

Account Disabled

Hi, I can not download apps, I received a message “the account is disabled”. And The information of the credit card is valid. Can you please help me?

iPhone XR, iOS 12

Posted on Jul 16, 2019 3:21 PM

Top-ranking reply

Level 10

104,767 points

Posted on Jul 16, 2019 3:24 PM

"When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

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