Apple Watch screen crack.

my Apple Watch over heated while it was charging and the screen cracked. It was hot to the touch when I picked it up and noticed the screen. It works fine but the screen cracked what do I do does this count for the manufacturer warranty cause I literally just got it four days ago.

Apple Watch Series 3, watchOS 5

Posted on Jul 16, 2019 3:48 PM

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Posted on Jul 17, 2019 7:03 AM

Contact Apple Support without delay. If you purchased 3-4 days ago direct from Apple you are still within the standard 14-day return period. Your description sounds like a defective battery but it needs hands-on examination by Apple to make the decision. Provided the failure was a manufacturing defect (not abuse or external damage) you should be looking at a simple swap-out with another brand new watch, so if you are taking it in to an Apple Store take your purchase docs, and the box with all the accessories.

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Question marked as Top-ranking reply

Jul 17, 2019 7:03 AM in response to bri148

Contact Apple Support without delay. If you purchased 3-4 days ago direct from Apple you are still within the standard 14-day return period. Your description sounds like a defective battery but it needs hands-on examination by Apple to make the decision. Provided the failure was a manufacturing defect (not abuse or external damage) you should be looking at a simple swap-out with another brand new watch, so if you are taking it in to an Apple Store take your purchase docs, and the box with all the accessories.

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Apple Watch screen crack.

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