Update Payment Information

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Level 1

4 points

Update Payment Information

I’m trying to update my card because I lost my previous one. I can’t remove my old one due to “family organizer is required to have at least one payment on file”.

Please assist.

iPhone 8, iOS 12

Posted on Jul 16, 2019 6:03 PM

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Answer 1

Top-ranking reply

Dah•veed

Level 9

65,431 points

Jul 16, 2019 7:27 PM in response to Cody4567

Add the new card's info, don't try to remove the old card.

ASC - Late 2012 Mac mini, macOS 10.14.5; Watch, series 3 cellular, watchOS 5.2.1; iPad Air 2 & iPhone 8+, iOS 12.3.2; TV 4th Gen, tvOS 12.3;  HomePods, audioOS 12.3 and Airport Express w/ Airplay 2

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Answer 2

Eric Root

Level 10

684,549 points

Jul 16, 2019 7:45 PM in response to Cody4567

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. You may need to pick a problem that is slightly different than yours to get a chat option.

iTunes Support

iTunes Support – world wide

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Update Payment Information

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