errors 9039 and 11571 on iMac

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Level 1

8 points

errors 9039 and 11571 on iMac

Cannot log into AppleID on my iMac. Getting errors 9039 and 11571 when I try. At first it was just error 9039, but after I de-authorized the iMac with my iPhone, changed the AppleID password and reauthorized (after having made sure software updates were current etc. in an attempt to resolve the initial error), I started getting the second one as well. I can find nothing useful in regard to this problem online. Any ideas?

This is beyond annoying.

iMac 21.5", macOS 10.14

Posted on Jul 17, 2019 8:53 AM

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Answer 1

Eric Root

Level 10

685,879 points

Jul 17, 2019 9:25 AM in response to HolyMolyFarm

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

Etrecheck – System Information

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errors 9039 and 11571 on iMac

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