I got a new MacBook (handed over from someone else) and if I try to use my Apple ID on that new device I repeatedly get an error. I am 100% sure of the password as I used it to log on the support site (with this new MacBook).
I could also log on the iCloud site on which I can see this new MacBook. When I logged on there it did ask me for a code that I got on my old MacBook.
Any ideas what's going on?
MacBook Pro 15", macOS 10.15
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
Safe Mode - About
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Web site version if required. https://etrecheck.com
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
Safe Mode - About
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Web site version if required. https://etrecheck.com
@donv I had tried all these things. Logged in via web with the same password and could see my new MacBook in the trusted devices list. I ended up restarting the laptop and after doing so I was able to sign in iCloud on my MacBook. Thanks for the reply.
It sound like you have a two-factor authentication (TFA) problem. I
don't have a great solution possibility for you. But, I try signing
with it on more sites that require signing in with your Apple
ID, for example, Apple.com. You want to find a way to trust the
new machine I think. Here are two reads on TFA. They don't
provide possible solutions though.
https://support.apple.com/en-us/HT204974
https://support.apple.com/en-us/HT204915
Thanks for the reply Eric. I ended up re-starting my laptop & it fixed my issue. I can't believe I didn't try the good old "turn it off and on again" as it seems to fix problems half the time.
Apple ID Login: "An unknown error has occured."
