You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
iCloud running on Windows 11 (version 22H2). Newly installed iCloud loads and runs. (iCloud was downloaded from Microsoft Store which is official method.)
Into iCloud, I can enter my user credentials (username & password). Click Sigin-in. Then an error with just a red X appears.
Any ideas?
** iCloud was uninstalled and re-installed. ** Windows Defender was disabled.
Saying that it’s a pc problem is kinda correct in the way that it manifests itself on a pc. ;)
This looks like the application tries to do a “local procedure call”. This is used to communicate between processes on Windows.
The error message basically is saying that the iCloud app doesn’t have a security id (SID) set so Windows is able to decide whether iCloud is allowed to do the remote procedure call.
Normally this should be set at install time by the installer for the icloud application. And that makes it the responsibility of the application developer. Which, in this case, is Apple.
I don’t have access to my windows machine right now. But maybe I could create that security policy manually, and see if that fixes the problem.
Disabling the security measure all together is a very bad idea. And if Apple somehow takes this seriously they will not suggest that as a solution for the “pc problem”.
Saying that it’s a pc problem is kinda correct in the way that it manifests itself on a pc. ;)
This looks like the application tries to do a “local procedure call”. This is used to communicate between processes on Windows.
The error message basically is saying that the iCloud app doesn’t have a security id (SID) set so Windows is able to decide whether iCloud is allowed to do the remote procedure call.
Normally this should be set at install time by the installer for the icloud application. And that makes it the responsibility of the application developer. Which, in this case, is Apple.
I don’t have access to my windows machine right now. But maybe I could create that security policy manually, and see if that fixes the problem.
Disabling the security measure all together is a very bad idea. And if Apple somehow takes this seriously they will not suggest that as a solution for the “pc problem”.
I have the same experience. I tried to login multiple times. I have changed my password, changed the payment setting, and reinstalled iCloud.
It was working last week. But since I did and update to iCloud so I was able to access iCloud Photos from within the Windows Photos app, I haven't been able to login again.
red “x” error box (with no information) only occurs if / when I type my user credentials correctly.
(Incorrect username or password beings / displays the normal information incorrect try again error box. All text is normal. )
This is just a work around.
In order to get basic sync to work (does not fix all issues), I had to find an old version of iCloud for Windows (13.4.92) on the Internet (did some searching). Unloaded version 14, restarted, and installed version 13.
Logged in with 13 and sync worked.
Seems even though version 13 was updated recently to 14, but I can still sync. With 14, still see the red X, but seems I am still logged into iCloud.
Not sure of underlying issue with 14.
I changed my Apple password.
Now ALL of my Windows computers get this red “x” error. Username and new password correct because red “x” but never get the 2 factor authentication. (Incorrect password gets “your Apple ID or password is incorrect.)
uninstalled iCloud 14.1 and reinstalled 14.1.108.0. Same red “x” error.
A SOLUTION (I did user setup and initial test firsthand)
Apple Support
** had me create a new Windows user (user B). (Regular user or administrator user level for user B.)
** lock the original user / administrator user (user A) or sign out the original user administrator user (user A).
** login to Windows as new user (user B).
** Microsoft Store then download iCloud.
** launch iCloud and sign-in with same existing Apple ID / iCloud user-credentials. (no “red x” issue so login works) However, no iCloud Drive link in Windows File Explorer listing so challenging to use. Apple does not know why no link.
To keep using user B, one would need to then setup all the rest of one’s existing Windows user (user A) stuff in the new Windows user (user B).
+++
change Apple password using this URL
appleid.apple.com (website support had me use)
+++
Apple cannot say what exactly what the issue is for user A nor what different between user A and user B. Apple does not support Windows.
(in November I spoke to Microsoft OS support and got nothing as they do not support Apple nor any third party app in the app store.)
Issue with iCLoud be a Windows setting, a VPN running, antivirus, etc.
Also when setting up this user B … warning I cannot say WHAT caused this issue in user A. Hence I cannot say do load / run this app or program or this VPN gets loaded with this product.
Same problem popped up for my on 1/16/23 after I updated BIOS and iCloud wanted me to login anew. I found this Warning event in the Windows Logs->System that correlates to the failed login attempt:
(Event ID: 10016, Source: DistributedCOM)
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user COMPUTER\user SID (S-1-5-...<deleted>-1003) from address LocalHost (Using LRPC) running in the application container AppleInc.iCloud_14.1.108.0_x64__nzyj5cx40ttqa SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
I showed this to Apple Support, and they pretty quickly said it's a PC problem. I did raise the complaint that the error dialogue should display a message.
I am having the same problem. See: Cannot sign into Windows iCloud: get a po… - Apple Community
Quite a few others are having the same issue.
Would be great if there was a solution!!
Same problem. Renders iCloud sync useless on Windows. No ability to sync from Windows to my iCloud. Very frustrating.
Please, need a FIX ASAP.
Can you share the link to 13 version? Thanks
iCloud New update (version 14.1.108.0) did not solve the issue. Same red “x” icon and nothing.
seem like icloud was abandon completely
iCloud on Windows 11 failing post 1st level authentication
