iPhone Cellular Data Settings Not Saving

Question

Level 1

9 points

iPhone Cellular Data Settings Not Saving

The Cellular Data settings menu lets me check/uncheck the apps I want to use, but as soon as I leave Settings whatever I checked/unchecked reverts back.

If I try to use one of the apps, I get a notification "Cellular Data not turned on for this app", even though I had checked it.

It seems like the settings are frozen or something. My iPhone did update to iOS 12.3.1 so that might have something to do with it.

I tried resetting the Network Settings, but the same error occurred. I never had Restrictions on or anything like that.

Any advice is appreciated!

iPhone 6s

Posted on Jul 17, 2019 9:08 AM

Reply

Answer 1

Best reply

mvan231

Level 3

949 points

Jul 17, 2019 3:18 PM in response to jenelliott94

If you have the ability, you could try to backup your phone, then restore it as new and see if the issue persists. If it is gone, then restore from the backup and try again.

Likely a setting is stuck in the background

Reply

Answer 2

Jul 17, 2019 9:11 AM in response to jenelliott94

Is your iPhone managed by a corporate / enterprise? If yes, contact the system administrator else contact the carrier. You have not mentioned what was your earlier version. Was it Ok with previous version if yes, what was it?

Reply

Answer 3

mvan231

Level 3

949 points

Jul 17, 2019 9:15 AM in response to jenelliott94

When you toggle the settings for a specific app (e.g. Facebook), does the slider actually move? It's only when you leave the menu, then enter back in that you notice it reverted back?

After you switch a setting, try turning your phone off, then back on again and see if it stuck

Reply