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Incorrect charge

I have a $14.99 charge that I didn’t do. I received an email from apple stating that my account has been compromised. How do I fix this??

iPhone X, iOS 12

Posted on Jul 17, 2019 12:16 PM

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Question marked as Best reply

Posted on Jul 17, 2019 9:13 PM

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts. --> https://support.apple.com/HT201382


Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges" --> https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund --> http://reportaproblem.apple.com


Subscriptions aren't managed through Report A Problem , see:

View, change, or cancel your subscriptions --> https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription, contact:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://www.apple.com/emea/support/itunes/contact.html


or


Worldwide iTunes support --> https://support.apple.com/country-selector/itunes


If you think your Apple ID has been compromised - https://support.apple.com/HT204145


But also realize that phishing is very, very, very common and my inclination is to triple check anything purported to be from Apple in an email. It is usually pretty simple such as making sure a link really goes back to apple.com and not Apple on some remote island in the Indian Ocean.


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759

1 reply
Question marked as Best reply

Jul 17, 2019 9:13 PM in response to Hoerschgenfamily

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts. --> https://support.apple.com/HT201382


Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges" --> https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund --> http://reportaproblem.apple.com


Subscriptions aren't managed through Report A Problem , see:

View, change, or cancel your subscriptions --> https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription, contact:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://www.apple.com/emea/support/itunes/contact.html


or


Worldwide iTunes support --> https://support.apple.com/country-selector/itunes


If you think your Apple ID has been compromised - https://support.apple.com/HT204145


But also realize that phishing is very, very, very common and my inclination is to triple check anything purported to be from Apple in an email. It is usually pretty simple such as making sure a link really goes back to apple.com and not Apple on some remote island in the Indian Ocean.


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759

Incorrect charge

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