Incorrect charge
I have a $14.99 charge that I didn’t do. I received an email from apple stating that my account has been compromised. How do I fix this??
iPhone X, iOS 12
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If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts. --> https://support.apple.com/HT201382
Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges" --> https://support.apple.com/HT204084
Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund --> http://reportaproblem.apple.com
Subscriptions aren't managed through Report A Problem , see:
View, change, or cancel your subscriptions --> https://support.apple.com/HT202039
If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription, contact:
iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://www.apple.com/emea/support/itunes/contact.html
or
Worldwide iTunes support --> https://support.apple.com/country-selector/itunes
If you think your Apple ID has been compromised - https://support.apple.com/HT204145
But also realize that phishing is very, very, very common and my inclination is to triple check anything purported to be from Apple in an email. It is usually pretty simple such as making sure a link really goes back to apple.com and not Apple on some remote island in the Indian Ocean.
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759