Note Unavailable The owner stopped sharing, or you don't have permission to open it

Question

Level 1

26 points

Note Unavailable The owner stopped sharing, or you don't have permission to open it

This error comes up when I'm sharing a note from one iPhone to another using messages. Both have the latest software/firmware. Both are iPhone 6. To make sure I had a "clean run" at this. I made a brand new note and shared the same way I've shared notes successfully before, sending the invite via Messages (this isn't my first rodeo). When attempting to open my invite in the recipient's phone (my daughter's), it pops the error message. This has been going on for months. Please fix. I'm confident that this isn't "user error" but a software error (I write software). On my phone it says my daughter's account is "invited" so it's not a permissions issue. I have the phones side by side so it's pretty obvious what is going on.

iPhone 6s, iOS 12

Posted on Jul 17, 2019 1:19 PM

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Answer 1

Kappy

Level 10

362,007 points

Jul 17, 2019 1:30 PM in response to fox94610

Try Some Troubleshooting?

Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears. Also, see Restart your iPhone, iPad, or iPod touch - Apple Support.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds). Also, see iPhone, iPad, iPod touch- Turning off and on (restarting) and resetting.
Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. Also, see Restore your iPhone, iPad, or iPod to factory settings and If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.

For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.

If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

FYI: These are user-only forums. You are not speaking to Apple. if you need to speak with Apple Support, then contact product and tech support: Contacting Apple for support and service including international calling numbers.

Thank you for your understanding and support.

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Answer 2

ChrisJ4203

Level 10

236,303 points

Jul 17, 2019 1:38 PM in response to Kappy

See this support document, Share your notes - Apple Support

Check the People Section and see if you see the correct information in the People section, and check the Stop Sharing button.

Okay, just removed him from the note, and he received the same error message. When you say your daughter's account is invited, where are you seeing this?

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Answer 3

ChrisJ4203

Level 10

236,303 points

Jul 17, 2019 1:31 PM in response to fox94610

I just tested sharing a note with my son via iMessage, and he received the invite, was able to open the note, and was able to edit it. I'm checking for additional information about sharing to see if I can see where there may be an error for you.

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