Apple Watch burn mark

I’m a fairly new Apple Watch user (since I received it as a Christmas present). Much to my surprise, one of the round contacts on the back of the watch burned the skin on my wrist. I have very thin wrists, but I have to put a folded piece of paper towel under the Watch itself to prevent burn marks. I can’t imagine other users not having the same thing happen. I’d love to know if anyone else has this trouble. Thanks! -Debbi R

Apple Watch

Posted on Jul 17, 2019 2:31 PM

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Question marked as Top-ranking reply

Posted on Jul 17, 2019 2:39 PM

Hi


If you experience redness, swelling, itchiness or any other irritation or discomfort on your skin around or beneath your watch or band, then Apple recommends that you remove your Apple Watch and consult a doctor / physician before wearing it again.


Some people, for example, can experience reactions to certain materials - such as nickel - that are in prolonged contact with their skin.


Skin reactions can be a result of various causes including:


  • Allergies (eg to nickel).
  • Extended exposure to irritants (eg soap or sweat).
  • Environmental factors.
  • Wearing the band too tightly or too loosely.


More information, including tips from Apple:



Also be sure to follow Apple's handing instructions in respect of operating temperatures:


Keep Apple Watch within acceptable operating temperatures - Apple Support


If you are concerned about a potential hardware defect, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Source: Issues with Apple Watch burning wrist. - Apple Community

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Question marked as Top-ranking reply

Jul 17, 2019 2:39 PM in response to kc5yak

Hi


If you experience redness, swelling, itchiness or any other irritation or discomfort on your skin around or beneath your watch or band, then Apple recommends that you remove your Apple Watch and consult a doctor / physician before wearing it again.


Some people, for example, can experience reactions to certain materials - such as nickel - that are in prolonged contact with their skin.


Skin reactions can be a result of various causes including:


  • Allergies (eg to nickel).
  • Extended exposure to irritants (eg soap or sweat).
  • Environmental factors.
  • Wearing the band too tightly or too loosely.


More information, including tips from Apple:



Also be sure to follow Apple's handing instructions in respect of operating temperatures:


Keep Apple Watch within acceptable operating temperatures - Apple Support


If you are concerned about a potential hardware defect, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Source: Issues with Apple Watch burning wrist. - Apple Community

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Apple Watch burn mark

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