activation lock
i need help i bought a phone and have no way to contact the old owner to take the activation lock off!!!
If the previous owner can not, or will not remove the lock, the device is useless to you. Activation lock can not be bypassed.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
2 replies
You will have to contact the previous owner, he/she is the only person who can potentially help you, Apple won't remove activation lock from second-hand devices.
activation lock